Fortis Gurgaon

Appointment Booking

• Online Booking: Patients can schedule appointments through the Fortis Hospital website or the Fortis app. The system allows for selecting specialties, doctors, and available time slots.
• Phone Booking: Appointments can also be made by calling the hospital’s dedicated appointment helpline. This option provides personal assistance in scheduling and addressing any queries.
• Walk-in: For immediate consultations, patients can visit the hospital’s outpatient department (OPD) to book an appointment in person.

Pre-Consultation Preparation

• Documentation: Patients should bring valid identification, insurance details (if applicable), and any previous medical records or reports relevant to the consultation.
• Medical History: Completing a medical history form may be required before the consultation. This helps the doctor understand the patient’s health background and current conditions.

Consultation

• Check-in: Upon arrival, patients will check in at the reception desk, where they will be registered and provided with a unique patient ID.
• Consultation: Patients will meet with the specialist doctor for an assessment, diagnosis, and discussion of treatment options. The doctor may prescribe additional tests or procedures as necessary.

Diagnostic Tests and Procedures

• In-House Testing: If diagnostic tests are required, they will be conducted within the hospital’s facilities, including imaging (MRI, CT scan, X-ray, ultrasound) and laboratory tests.
• Scheduling: Tests can be scheduled directly through the hospital’s diagnostic department or as instructed by the consulting doctor.
• Results: Test results will be reviewed by the consulting doctor, who will discuss findings and next steps with the patient.

Admission and Inpatient Care

• Admission: If hospitalization is required, the patient will be admitted to the hospital based on the medical recommendations. The admissions team will assist with room selection, insurance verification, and necessary paperwork.
• Patient Care: Inpatients will receive comprehensive care from a multidisciplinary team, including doctors, nurses, and other healthcare professionals. Daily rounds and regular updates on treatment progress will be provided.

Surgical Procedures

• Pre-Surgery: Patients undergoing surgery will receive pre-operative instructions, including fasting guidelines and preparation requirements. A pre-anesthesia assessment may be conducted.
• Surgery: The procedure will be carried out in one of the hospital’s advanced operation theatres, equipped with state-of-the-art surgical technology.
• Post-Operative Care: Post-surgery, patients will be monitored in the recovery unit and then transferred to their inpatient room. Follow-up care and rehabilitation plans will be discussed.

Discharge Process

• Discharge Summary: Upon recovery, a discharge summary will be prepared detailing the treatment received, follow-up care instructions, and any prescribed medications.
• Billing and Payments: The billing department will provide a detailed statement of charges. Patients can settle payments through various methods, including cash, credit/debit cards, or insurance claims.
• Follow-Up: A follow-up appointment may be scheduled to monitor the patient’s progress and address any ongoing health concerns.

Home Care Services

• Arrangements: For patients requiring continued care at home, Fortis offers home care services including nursing, physiotherapy, and medication management. These services can be arranged through the hospital’s home care department.
• Coordination: A care coordinator will assist with planning and organizing home care services based on the patient’s needs and discharge instructions.

International Patient Services

• Assistance: International patients will receive dedicated support, including visa assistance, airport transfers, accommodation arrangements, and language interpretation services.
• Care Coordination: A dedicated international patient coordinator will assist throughout the treatment process, from initial consultation to post-discharge follow-up.

Fortis Hospital, Gurgaon, aims to provide a seamless and comprehensive healthcare experience, ensuring that each step of the process is handled with professionalism and care.